Frequently Asked Questions

GENERAL QUESTIONS

I'm new to reptiles. What’s a good species to start with?

Great starter reptiles include Leopard Geckos, Corn Snakes, and Bearded Dragons. They're hardy, easy to care for, and great for beginners.

Do you offer advice on reptile enclosures and supplies?

Yes! We provide enclosure setup guides, product reviews, and links to trusted products to ensure your reptile thrives in a safe and enriched environment.

Do you offer customer support?

Yes, our team is here to help! Contact us via Contact Form or Email and we’ll respond within 24/48 hours.

Do you have a community or forum?

We’re building a vibrant community of reptile lovers. Join our newsletter or follow us on Social Media Links for tips, stories, and updates. Forums and user discussions are coming soon!

Can I contribute to your blog or share my reptile story?

Absolutely! We love hearing from the community. Submit your article or story via our contact page and we may feature it on the blog.

SHIPPING & POLICIES

Are your reptiles captive-bred or wild-caught?

We prioritize captive-bred reptiles to ensure ethical treatment and reduce environmental impact. Wild-caught animals are only offered in rare cases where sustainable and legal.

Is it legal to own all reptiles listed on your site?

Laws vary by location. It's your responsibility to check your local regulations regarding reptile ownership. We can help guide you if you're unsure just ask!

Do you ship internationally?

Due to legal and logistical constraints, we currently only ship animals within US and EU. However, care guides and products are accessible worldwide.

What if my reptile arrives sick or dead?

Our Live Arrival Guarantee ensures that animals are delivered healthy and alive. If there is an issue, contact us within 1 hour of delivery with photos, and we’ll work with you on a solution.

Do you ship live reptiles?

(Only include if applicable) Yes, we offer overnight shipping via certified reptile couriers to ensure the health and safety of your animal. Shipping is weather-dependent and follows strict safety protocols.